Your device comes with a 1-year manufacturer's warranty. With Preferred Care, your device gets another year of coverage for mechanical breakdown after the manufacturer's warranty ends and 2 years of protection from accidental damage1.
Get a replacement fast
Enjoy your device knowing we've got you covered. If it gets damaged, or has a mechanical failure after the manufacturer's warranty period, we'll quickly ship your replacement device2. If you have a cracked phone screen, you can visit one of our participating walk-in centers to save on your deductible3.
Protection stays with your device
Preferred Care covers your device no matter where it goes in your country, even if you switch carriers or give your device to someone else. Simply request to transfer your coverage.
Worry-free claims process
It's easy to stay connected. File a Preferred Care claim 24 hours a day, 7 days a week.
1Mechanical breakdown coverage after the manufacturer's warranty ends and 2 claims of accidental damage coverage (including drops, spills and cracks) for up to 24 months. Each claim is subject to a deductible. Refer to deductible table. Terms and conditions apply.
2If your device gets damaged, or has a mechanical failure after the manufacturer's warranty period, you'll receive a replacement device as early as the next business day after your claim is approved, with two-way shipping covered.
3Walk-in centers not available in every state, check locations here.
Pixel 2 and Pixel 2 XL come with a 2-year manufacturer's warranty. With Preferred Care, your phone gets an extra 6 months of coverage for mechanical breakdown after the manufacturer's warranty ends and 30 months of protection from accidental damage1.
Get a replacement fast
Enjoy your phone knowing we've got you covered. If it gets damaged, or has a mechanical failure after the manufacturer's warranty period, we'll quickly ship your replacement device2. If you have a cracked screen, visit one of our participating walk-in centers for even faster service!3.
Protection stays with your phone
Preferred Care covers your phone no matter where it goes in your country, even if you switch carriers or give your device to someone else. Simply request to transfer your coverage. Note that Enhanced Hardware and Software Subscriber Assistance are not transferable with the service contract.
Worry-free claims process
It's easy to stay connected. File a Preferred Care claim 24 hours a day, 7 days a week by visiting mydeviceprotect.com or calling 1-877-406-4372.
1Mechanical breakdown coverage after the manufacturer's warranty ends and 2 claims of accidental damage coverage for up to 30 months. Each claim is subject to a deductible. Refer to deductible table. Terms and conditions apply.
2If your Pixel 2 or Pixel 2 XL gets damaged, or has a mechanical failure after the manufacturer's warranty period, you'll receive a replacement device as early as the next business day after your claim is approved, with two-way shipping covered.
3Walk-in centers not available in every state, check locations here.