Your session will end in...
You will be redirected back to the home screen if you do not click continue.
Processing your information may take a minute or so. Please do not click the Stop, Refresh or Back buttons.
Thank you for your patience!
File or Track a Claim
Continue filing saved claim
warning If you are experiencing screen flickering or a vertical line on a Pixel 8 you may be eligible for an extended repair program. Please visit Google Store Self Service Portal to check eligibility before filing a claim.
Device make/manufacturer, model, serial number and IMEI number.
Account holder contact information.
Details about what happened to your device.
Deductible Payment.
If your device is eligible for in-store repair, you'll be able to schedule an appointment for your nearest repair location once your claim is approved.
Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.
File, continue, or track a claimfor your mobile device.
Enter the phone number and date of incident for the device in which you'd like to file a claim.
Important: The Preferred Care protection provider has changed. For support or to file a claim for a covered event that occurs on or after July 1, 2025, please contact Asurion at 866-745-1749, 6 a.m. – 12 a.m. CST or go online at asurion.com/googleclaims.
Required field: Enter your email address
Required field: Enter your ZIP code from your claim
Date of Incident
Date of Incident is Required
Note: Once submitted, this date cannot be changed.
Required field:
Read our Fraud Notice