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File or Track a Claim
Continue filing saved claim
Device make/manufacturer, model, serial number and IMEI number.
Account holder contact information.
Details about what happened to your device.
If your device is eligible for in-store repair, you'll be able to schedule an appointment for your nearest repair location once your claim is approved.
Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.
File, continue, or track a claimfor your mobile device.
Please provide the following information
Required field: Enter your email address
Required field: Enter your ZIP code from your claim
Date of Incident
Required field: <p>Date of Incident</p>
Note: Once submitted, this date cannot be changed.
Processing your information may take a minute or so. Please do not click the Stop, Refresh or Back buttons.
Thank you for your patience!