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Program Info

Preferred Care for All Other Devices

Get repairs or replacements without the hassle.

With Preferred Care, your device gets another year of coverage for mechanical breakdown after the manufacturer's warranty ends and 2 years of protection from accidental damage. 1 With Preferred Care Monthly Coverage, your device gets up to 2 more years of coverage for mechanical breakdown after the manufacturer's warranty ends and 3 years of protection from accidental damage.2

Get a replacement fast

Enjoy your device knowing we've got you covered. If it gets damaged, or has a mechanical failure after the manufacturer's warranty period, we'll quickly ship your replacement device.3 If you have a cracked phone screen, you can visit one of our participating walk-in centers to save on your service fee.4

Protection stays with your device

Preferred Care covers your device no matter where it goes in your country, even if you switch carriers or give your device to someone else. Simply request to transfer your coverage.Please note, Preferred Care Monthly Coverage can't be transferred.

Hassle-free claims process

It's easy to stay connected. File a claim 24 hours a day, 7 days a week.

 

1Mechanical breakdown coverage after the manufacturer's warranty ends and 2 claims of accidental damage coverage (including drops, spills and cracks) for up to 24 months. Each claim is subject to a deductible. Refer to deductible table. Terms and conditions apply.

2Mechanical breakdown coverage after the manufacturer's warranty ends and 2 claims of accidental damage coverage (including drops, spills and cracks) in any rolling 12 month period beginning with the date of the first repair or replacement. Refer to deductible table. Terms and conditions apply.

3If your device gets damaged, or has a mechanical failure after the manufacturer's warranty period, you'll receive a replacement device as early as the next business day after your claim is approved, with two-way shipping covered.

4Cracked screen repair applies when service is available and provided through our participating walk-in centers. Walk-in centers not available in every province/territory, check locations here.

Preferred Care for Pixel 2 and Pixel 2 XL

Pixel 2 and Pixel 2 XL come with a 2-year manufacturer's warranty. With Preferred Care, your phone gets an extra 6 months of coverage for mechanical breakdown after the manufacturer's warranty ends and 30 months of protection from accidental damage1

Get a replacement fast

Enjoy your phone knowing we've got you covered. If it gets damaged, or has a mechanical failure after the manufacturer’s warranty period, we'll quickly ship your replacement device.2 If you have a cracked screen, visit one of our participating walk-in centers for even faster service.3

Protection stays with your phone

Preferred Care covers your phone no matter where it goes in your country, even if you switch carriers or give your device to someone else. Simply request to transfer your coverage. Note that Enhanced Hardware and Software Subscriber Assistance are not transferable with the service contract.

Worry-free claims process

It's easy to stay connected. File a claim 24 hours a day, 7 days a week. Customers who purchased device protection on a Pixel can also file claims here at mydeviceprotect.com.

 

1Mechanical breakdown coverage after the manufacturer’s warranty ends and 2 claims of accidental damage coverage (including drops, spills and cracks) for up to 30 months. Each claim is subject to a service fee. Refer to service fee table. Terms and conditions apply.

2If your Pixel 2 or Pixel 2 XL gets damaged, or has a mechanical failure after the manufacturer’s warranty period, you'll receive a replacement device as early as the next business day after your claim is approved, with two-way shipping covered.

3Cracked screen repair applies when service is available and provided through our participating walk-in centers. Walk-in centers not available in every state, check locations here.