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Program Info

Preferred Care

Preferred Care

Pixel 2, Pixel 2 XL and Google Pixelbook come with a 1-year manufacturer's warranty. With Preferred Care, your device gets an extra year of coverage for mechanical breakdown after the manufacturer's warranty ends and 2 years of protection from accidental damage1.

Get a replacement fast

Enjoy your device knowing we've got you covered. If it gets damaged or has a mechanical failure after the manufacturer's warranty period, we'll quickly ship your replacement device2. If you have a cracked phone screen, visit one of our participating walk-in centers3.

Protection stays with your phone

Preferred Care covers your device no matter where it goes in your country, even if you switch carriers or give your device to someone else. Simply request to transfer your coverage. Note that Enhanced Hardware and Software Subscriber Assistance are not transferable with the service contract.

Worry-free claims process

It's easy to stay connected. File a claim 24 hours a day, 7 days a week.

Preferred Care is available for

Pixel 2, Pixel 2 XL and Google Pixelbook purchased through the Google Store. Customers who purchased device protection on a Pixel or Nexus Protect on a Nexus 5X or 6P can also file claims here at mydeviceprotect.com.

 

1Mechanical breakdown (coverage or protection) after the manufacturer's warranty ends and 2 claims of accidental damage coverage for up to 2 years. Each claim is subject to a deductible. Refer to deductible table. Terms and conditions apply.

2If your Pixel 2 gets damaged or has a mechanical failure after the manufacturer's warranty period, you'll receive a replacement as early as the next business day after your claim is approved, with two-way shipping covered. If your Google Pixelbook gets damaged, you'll receive a replacement once your service request is approved and you have shipped your device using the shipping label.

3Walk-in centers not available in every state, check locations here.

Device protection

Device protection

Your Pixel comes with a 1-year manufacturer's warranty. With device protection, your phone gets an extra year of coverage for mechanical breakdown after the manufacturer's warranty ends and 2 years of protection from accidental damage1.

Get a replacement fast

It's no fun being without your phone. If it gets damaged, upon approval of your claim you'll receive a replacement as early as the next business day, with two-way shipping covered.

Coverage stays with your phone

Device protection covers your phone no matter where it goes in your country, even if you switch carriers or give your phone to someone else.

Worry-free claims process

It's easy to stay connected. File a claim 24 hours a day, 7 days a week.

Device protection is available for

Pixel and Pixel XL purchased through the Google Store. Customers who purchased Nexus Protect coverage for a Nexus 5X or 6P can also file claims here at mydeviceprotect.com.

 

1Mechanical breakdown (coverage or protection) after the manufacturer's warranty ends and 2 claims of accidental damage coverage for 2 years. Each claim is subject to a deductible. Refer to deductible table. Terms and conditions apply.