File or track a claim

Program Info


Device protection

Your device comes with a 1-year manufacturer's warranty. With device protection, your device gets an additional year of coverage for mechanical breakdown and 2 years of protection from accidental damage1.

Get a replacement fast

It's no fun being without your device. If it gets damaged, upon approval of your claim you'll receive a replacement as early as the next business day, with two-way shipping covered.

Coverage stays with your device

Device protection covers your device no matter where it goes in your country, even if you switch carriers or give your device to someone else.

Worry-free claims process

It's easy to stay connected. File a claim 24 hours a day, 7 days a week.

Device protection is available for

Pixel and Pixel XL purchased through the Google Store. Customers who purchased Nexus Protect coverage for a Nexus 5X or 6P can also file claims here at


1Mechanical breakdown (coverage or protection) for the 2nd year and up to 2 claims of accidental damage coverage for 2 years. Each claim on Nexus 5X, Nexus 6P and Pixel are subject to a $79 deductible. Each claim on Pixel XL is subject to a $99 deductible. Terms and conditions apply.