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Program Info

Preferred Care for Pixel 3, Pixel 3 XL, Google Pixelbook and Pixel Slate

Preferred Care for Pixel 3, Pixel 3 XL, Google Pixelbook and Pixel Slate

Your device comes with a 1-year manufacturer's warranty. With Preferred Care, your device gets another year of coverage for mechanical breakdown after the manufacturer's warranty ends and 2 years of protection from accidental damage1.

Get a replacement fast

Enjoy your device knowing we've got you covered. If it gets damaged, or has a mechanical failure after the manufacturer's warranty period, we'll quickly ship your replacement device2. If you have a cracked phone screen, you can visit one of our participating walk-in centers to save on your service fee3.

Protection stays with your device

Preferred Care covers your device no matter where it goes in your country, even if you switch carriers or give your device to someone else. Simply request to transfer your coverage.

Worry-free claims process

It's easy to stay connected. File a claim 24 hours a day, 7 days a week.Customers who purchased device protection on a Pixel can also file claims here at mydeviceprotect.com

Preferred Care is available for

Pixel 3, Pixel 3 XL, Pixel Slate and Google Pixelbook as well as Pixel 2 and Pixel 2 XL purchased through the Google Store.

 

1Mechanical breakdown coverage after the manufacturer’s warranty ends and 2 claims of accidental damage coverage for up to 2 years. Each claim is subject to a service fee. Refer to service fee table. Terms and conditions apply.

2If your device gets damaged, or has a mechanical failure after the manufacturer's warranty period, you'll receive a replacement device as early as the next business day after your claim is approved, with two-way shipping covered.

3Walk-in centers not available in every province or territory, check locations here.

Preferred Care for Pixel 2 and Pixel 2 XL

Preferred Care for Pixel 2 and Pixel 2 XL

Pixel 2 and Pixel 2 XL come with a 2-year manufacturer's warranty. With Preferred Care, your phone gets an extra 6 months of coverage for mechanical breakdown after the manufacturer's warranty ends and 30 months of protection from accidental damage1

Get a replacement fast

Enjoy your phone knowing we've got you covered. If it gets damaged, or has a mechanical failure after the manufacturer’s warranty period, we'll quickly ship your replacement device2. If you have a cracked screen, visit one of our participating walk-in centers for even faster service!3.

Protection stays with your phone

Preferred Care covers your phone no matter where it goes in your country, even if you switch carriers or give your device to someone else. Simply request to transfer your coverage. Note that Enhanced Hardware and Software Subscriber Assistance are not transferable with the service contract.

Worry-free claims process

It's easy to stay connected. File a claim 24 hours a day, 7 days a week. Customers who purchased device protection on a Pixel can also file claims here at mydeviceprotect.com.

Preferred Care is available for

Pixel 3, Pixel 3 XL, Pixel Slate and Google Pixelbook as well as Pixel 2 and Pixel 2 XL purchased through the Google Store.

 

1Mechanical breakdown coverage after the manufacturer’s warranty ends and 2 claims of accidental damage coverage (including drops, spills and cracks) for up to 30 months. Each claim is subject to a service fee. Refer to service fee table. Terms and conditions apply.

2If your Pixel 2 or Pixel 2 XL gets damaged, or has a mechanical failure after the manufacturer’s warranty period, you'll receive a replacement device as early as the next business day after your claim is approved, with two-way shipping covered.

3Walk-in centers not available in every Province, check locations here.

 

Device protection

Device protection

Your Pixel and Pixel XL come with a 1-year manufacturer's warranty. With device protection, your phone gets an extra year of coverage for mechanical breakdown after the manufacturer’s warranty ends and 2 years of protection from accidental damage1.

Get a replacement fast

It's no fun being without your phone. If it gets damaged, upon approval of your claim you'll receive a replacement as early as the next business day, with two-way shipping covered.

Coverage stays with your phone

Device protection covers your phone no matter where it goes in your country, even if you switch carriers or give your phone to someone else.

Worry-free claims process

It's easy to stay connected. File a device protection claim 24 hours a day, 7 days a week.

 

 

1Mechanical breakdown for the 2nd year and up to 2 claims of accidental damage coverage (including drops, spills, and cracks) for 2 years. Each claim is subject to a service fee. Refer to service fee table. Terms and conditions apply.