Claim help

To ensure your request is processed as quickly as possible, please do the following before starting your online claim:

1. Have your device information available (manufacturer, model, and IMEI or serial number).

2. Once your claim is approved, a non-refundable deductible may apply. Please be prepared to provide an acceptable form of payment. We accept credit card and debit card.

Please note: If the approved claim involves a damaged or malfunctioning device, you will be provided with detailed information on how to return the device. If the malfunctioning/damaged device is not returned within 14 days from the date we ship the replacement product to you, you may be charged an unrecovered equipment fee up to $2,000.

Filing your claim

What information do I need to start a claim?

Please remember that only the authorized person on the account can file a claim. To help you get through the claims process quickly, we recommend that you have following items handy before you begin:

• Your phone's serial number or IMEI
• Make and Model of the device
• Email Address (to provide you with updates on the status of your claim or replacement device
• A form of payment for your deductible, in the event that one is required once your claim has been approved.

Tracking your claim

How can I check the status of my claim?

Check the status of your claim anytime by visiting mydeviceprotect.com and following these three easy steps:

1. Enter your serial number or IMEI in the File or track a claim box on the home page and click Submit. Once your information has been verified, click Track a claim.
2. Enter your ZIP code and then key in the numbers/letters, including any spaces into the box. Then click Continue.
3. Tabs will appear to provide you with additional information as you move through the claims process. Click on each tab for details.

Fraud Notice

Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claims containing any materially false information or conceals, for the purposes of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime, and may subject such person to criminal and substantial civil penalties.

California: For your protection California law requires the following to appear on this form: Any person who knowingly presents false or fraudulent claim for the payment of a loss is guilty of a crime and may be subject to fines and confinement in state prison.

District of Columbia: WARNING: It is a crime to provide false or misleading information to an insurer for the purpose of defrauding the insurer or any other person. Penalties include imprisonment and/or fines. In addition, an insurer may deny insurance benefits, if false information materially related to a claim was provided by the applicant.

Florida: Any person who knowingly and with intent to injure, defraud, or deceive any insurer files a statement of claim or an application containing any false, incomplete, or misleading information is guilty of a felony of the third degree.

Kentucky: Any person who knowingly and with intent to defraud any insurance company, or other person files a claim for insurance containing any materially false information or conceals, for the purpose of misleading, information concerning any fact material thereto commits a fraudulent insurance act, which is a crime.

Maryland: Any person who knowingly or willfully presents a false or fraudulent claim for payment of a loss or benefit or who knowingly or willfully presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.

New Jersey: Any person who knowingly files a statement of claim containing any false or misleading information is subject to criminal and civil penalties.

New York: Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information, or conceals for the purpose of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime, and shall also be subject to a civil penalty not to exceed five thousand dollars and the stated value of the claim for each such violation.

Pennsylvania: Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information or conceals for the purpose of misleading, information concerning any fact material thereto commits a fraudulent insurance act, which is a crime and subjects such person to criminal and civil penalties.

Washington: It is a crime to knowingly provide false, incomplete, or misleading information to an insurance company for the purpose of defrauding the company. Penalties include imprisonment, fines, and denial of insurance benefits.