Claim help

To ensure your request is processed as quickly as possible, please do the following before starting your online claim:

1. Have your device information available  (manufacturer, model, and IMEI or serial number).

2. Once your claim is approved, a non-refundable service fee may apply. Please be prepared to provide an acceptable form of payment. We accept credit card.

Please note: If the approved claim involves a damaged or malfunctioning device, you will be provided with detailed information on how to return the device. If the malfunctioning/damaged device is not returned within 14 days from the date we ship the replacement product to you, you may be charged an unrecovered equipment fee up to $2,500.

Filing your claim

What information do I need to start a claim?

Please remember that only the authorized person on the account can file a claim. To help you get through the claims process quickly, we recommend that you have following items handy before you begin:

• Your device's IMEI or serial number
• Make and Model of the device
• Email Address (to provide you with updates on the status of your claim or replacement device
• A form of payment for your service fee, in the event that one is required once your claim has been approved.

Tracking your claim

How can I check the status of my claim?

Check the status of your claim anytime by visiting MyDeviceProtect.com and following these three easy steps:

1. Enter your IMEI or serial number in the File or track a claim box on the home page and click Submit. Once your information has been verified, click Track a claim.
2. Enter your postal code and then key in the numbers/letters, including any spaces into the box. Then click Continue.
3. Tabs will appear to provide you with additional information as you move through the claims process. Click on each tab for details.