To ensure your request is processed as quickly as
possible, please do the following before starting your online
Have your device information
available (manufacturer, model, and IMEI or serial
Please note: If the approved claim involves a damaged or
malfunctioning device, you will be provided with detailed
information on how to return the device. If the
malfunctioning/damaged device is not returned within 14 days from
the date we ship the replacement product to you, you may be charged
an unrecovered equipment fee up to $2,500.
Filing your claim
What information do I need to start a claim?
Please remember that only the authorized person on the account
can file a claim. To help you get through the claims process
quickly, we recommend that you have following items handy before
Tracking your claim
How can I check the status of my claim?
Check the status of your claim anytime by visiting MyDeviceProtect.com and
following these three easy steps: